OneSite ensures trouble-free online experiences for your valued customers, partners and suppliers. As online activity continues to grow by over 33% annually, industry studies reveal almost 90% of customers face transaction problems. Moreover, 34% would simply give up or turn to a competitor if they encountered problems. Are you aware of site problems that might be frustrating some of your customers?

With OneSite Service, you will be the first to know of any site issues the instant they occur. These issues may be technology related, customer related such as confusing checkout, or business conditions such as ‘out of stock’. Detailed session and transaction context informs you of specific errors, along with what users were affected.

OneSite enables you to leverage your management time to focus on the top issues, while being assured that all transactions are being monitored and their completion status verified. OneSite Service puts you back in control in managing and growing your eBusiness.

OneSite Feature Value to You
Real-time Detection of Site Errors No more blindsides! Be the first to know of critical errors with full technical and customer context. Use the context to isolate and resolve issues fast to limit negative impact.
Define Business-related Exceptions The ability to define custom exceptions enables you to automatically detect non-optimal business conditions such as ‘out of stock’, ‘product not found’, etc.
Real-time Alerts and Notifications Sign up and receive real-time email alert notifications and/or full daily exception reports.
Record and Review Customer Sessions For authenticated sites, OneSite tracks the identity of the customer. This enables you to learn from the experiences of valued customers. It also helps customer service address specific customer issues quickly.
Real-time Dashboard Be continuously updated on the status of your eBusiness sites and online activity.
Rich Reports with Powerful Filtering Reports by customer, site function, exceptions, etc. - provides quick access to critical information in an organized manner.
Google-style Search Easy to find transactions, sessions and errors with complex search criteria.
Attach Notes to Transactions Issue-based collaboration enables fast resolution by providing a common frame of reference between various groups.
Quick Activation Easy to deploy and low impact on company resources, Indura works with you for problem-free, efficient installs on appropriate servers.
Web-based Training Indura’s user training quickly ramps up your team, so they can benefit fully from the OneSite Service.
Hosted Service No hardware to purchase; no software to maintain; no IT resources needed to maintain.
Scalable Designed from the ground up to handle high traffic loads - OneSite Service will scale with the growth of your eBusiness.
Affordable No long-term commitments required. One low monthly fee reduces your upfront costs.

Contact us for more information or to get started.