1. Know site failures that impede online transactions – Site failures are frequent! They can and do impact companies big, medium and small. OneSite informs you of the performance and robustness of key functions of your site so that you may work with IT to proactively address them. If and when problems should occur, OneSite automatically detects the error and notifies your staff – so that it fixed quickly before the issue seriously impacts your revenues.

2. Detect and resolve business related exception conditions - such as out of stock, pricing error, invalid promotion code, confusing checkout steps, etc. Such aberrant business conditions can frustrate customers and prevent them from completing their transaction. OneSite is unique in its ability to record all customer interactions with full context including pages viewed and forms submitted. It can also trigger user-defined exception alerts based on page content.

3. Verify critical customer processes are streamlined and robust - Online customers now a days expect a minimum quality of service from your ebusiness site. Client activities consist of various actions such as browsing, searching, purchasing, registering, checking order status, etc. It is critical that these actions can be performed in an expedient, consistent and reliable manner. If clients have trouble completing a transaction they will go to competing sites and you may never know. OneSite records all customer sessions all the time and therefore provides you with real data on the processes that your clients find confusing and/or problematic.

4. Have the confidence that your eBusiness site is ready for the big sales days - A lot rides on the performance of your site on the days when customer activities are the highest. For many businesses a big portion of their revenues are generated during these peak buying days. eBusinesses are especially vulnerable to failures during these times due to increased volume of transactions and various promotions that may be offered. Any problem that frustrates the customer from completing their intended action would be catastrophic in lost revenue and customer! OneSite when used in pre-production/test environment along with production gives you complete confidence that all your critical site functions are performing well and error-free.

5. Build Brand Loyalty - a satisfied customer is a happy one and most likely to stay loyal. With OneSite, you can identify and eliminate weaknesses in your online processes and be assured that your customers have satisfying experiences on your site. In the unforeseen event a customer is unable to complete a transaction, you have the needed context to ensure that they are cared for well – whether they choose to call into your support channel or not! Superior customer service processes based on OneSite capabilities will set you apart from the rest of the crowd in an intensely competitive environment.